Cookie Policy

Effective Date: 10/10/2024 Last Updated: 10/10/2024

At KleanCo. (“we,” “us,” or “our”), we use cookies and similar technologies to enhance your experience when visiting our website or using our mobile application. This Cookie Policy explains what cookies are, how we use them, your choices regarding cookies, and how to manage them.

This policy applies to all users within the United Kingdom and is written in accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).

What Are Cookies? Cookies are small text files placed on your device (such as your computer, tablet, or smartphone) by websites you visit. Cookies help websites remember your activities and preferences (such as login details, language preferences, etc.) to improve your browsing experience. They may also collect information for other purposes, such as performance analytics and targeted advertising.

Cookies can be first-party cookies, set directly by the website you are visiting, or third-party cookies, which are set by third-party services that the website integrates (e.g., for advertising or analytics).

Types of Cookies We Use We use a variety of cookies for different purposes. Below is an outline of the types of cookies we employ:

a. Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable basic functionality like page navigation, security, and access to certain parts of the site. Without these cookies, the website cannot function properly.

Examples include:

Logging into your account.
Maintaining your session when navigating between pages. These cookies do not store any personally identifiable information.

b. Performance and Analytics Cookies: These cookies help us understand how users interact with our website by collecting information about website traffic and user behaviour. The data is used to improve the performance of our platform, ensure our website works as intended, and fix potential issues.

Examples include:

Google Analytics: Tracks visitor behaviour, including the number of visitors and pages viewed.
Heat Maps: Shows where users are clicking on the page. All data collected by performance cookies is aggregated and anonymous, meaning it does not identify individual users.

c. Functionality Cookies: Functionality cookies enable our website to remember your preferences, such as your language settings or service location. These cookies provide a more personalised experience and enable certain enhanced features.

Examples include:

Remembering your login details so you don’t have to log in again on future visits.
Storing your preferred service location for booking purposes.

d. Advertising and Targeting Cookies: Advertising and targeting cookies are used to show you relevant ads based on your browsing behaviour on our website and other websites. These cookies may also limit how often you see an advertisement and help measure the effectiveness of marketing campaigns.

We work with third-party advertising partners who may place cookies on your device when you visit our site. These cookies track your browsing activity across different websites to deliver targeted advertising.

Examples include:

Facebook Pixel: Tracks user behaviour after interacting with Facebook ads for retargeting purposes.
Google Ads: Helps us display targeted ads across Google’s advertising network.

Third-Party Cookies We may also allow third parties, such as analytics or advertising partners, to place cookies on your device when you use our website. These third parties may use cookies to collect information about your online activities over time and across different websites.

Our primary third-party partners include:

Google Analytics: Provides insights into how visitors use our website and helps us improve functionality.
Facebook Pixel: Helps us track the effectiveness of our Facebook ads and enables targeted advertising. Each third party has its own privacy and cookie policies, and we encourage you to read them to understand how your data is handled by these third-party services.

How We Use Cookies

We use cookies to:

Enhance website performance: Monitor and improve how the site operates, and diagnose issues.
Provide essential functionality: Enable features like logging in and managing your bookings.
Personalise your experience: Remember your preferences and tailor content based on your interests.
Serve relevant ads: Show you ads tailored to your interests and track the effectiveness of our marketing efforts. We do not use cookies to collect sensitive information, such as payment details, without your explicit consent.

Managing Your Cookie Preferences You have the right to decide whether to accept or reject cookies. When you first visit our website, you will see a cookie banner that provides you with the option to accept or manage your cookie settings.

You can also control or delete cookies via your browser settings. Most browsers allow you to:

Block all cookies.
Delete existing cookies.
Receive notifications when a cookie is set.
Disable third-party cookies.

Cookie Consent and Withdrawal When you visit our website for the first time, we ask for your consent to use cookies via a banner or pop-up. By clicking “Accept” or continuing to use our site, you consent to the placement of cookies on your device. You may withdraw your consent at any time by changing your cookie settings via your browser or by adjusting the cookie preferences available on our website.
Changes to This Cookie Policy We may update this Cookie Policy periodically to reflect changes in our use of cookies or updates to applicable legal requirements. Any changes will be posted on this page with a new "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we use cookies.
Contact Us If you have any questions or concerns about this Cookie Policy, please contact us at: info@mykleanco.co.uk