Privacy Policy

Effective Date: 10/10/2024 Last Updated: 10/10/2024

At KleanCo. (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws in the United Kingdom.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it. By using our services, website, or mobile application (collectively referred to as "Services"), you agree to the collection and use of information in accordance with this policy.

Information We Collect We collect information that is necessary to provide and improve our Services. This includes personal and non-personal information you provide directly to us, information collected automatically, and information from third-party sources.

a. Personal Information You Provide: When you use our Services, create an account, or communicate with us, we may collect the following types of personal information:

Full Name
Email Address
Phone Number
Billing and Payment Information (e.g., card details, billing address)
Service Address (for customers requesting cleaning services)
Profile Information (e.g., profile photo, preferences)
Business Information (for service providers, including business name, insurance details, VAT number)
Communications (messages, reviews, or feedback)

b. Sensitive Information: In limited circumstances, we may collect sensitive personal information, such as identity verification documents for service providers. This information is processed only where necessary and handled with special safeguards in place.

c. Automatically Collected Information: When you interact with our website or mobile app, we may collect certain information automatically through cookies and similar technologies, such as:

IP Address
Device Information (device type, operating system, browser type)
Location Data (if you enable location services)
Usage Information (pages visited, time spent on site, clicks)

d. Third-Party Information: We may receive information from third parties such as:

Payment processors for handling payments securely.
Public sources or business directories if you're a service provider.
Marketing partners for targeted advertising purposes.

How We Use Your Information We process your personal information to provide, improve, and personalise our Services, and to comply with our legal obligations. Specifically, we use your data for the following purposes:

a. Service Provision:

To create and manage your account.
To connect customers with service providers.
To facilitate bookings, manage service requests, and process payments.

b. Communication:

To send notifications about your bookings, account updates, and respond to enquiries.
To provide customer support and resolve issues or disputes.

c. Platform Optimisation:

To analyse usage trends and improve our platform’s performance and user experience.
To personalise content and recommendations based on your preferences and past activities.

d. Legal and Regulatory Compliance:

To comply with legal obligations, including tax, audit, and accounting requirements.
To enforce our terms and conditions, and to protect the rights and safety of our platform and its users.

e. Marketing:

To send you promotional emails, offers, and newsletters (only with your consent).
To deliver tailored ads based on your interactions with our platform (you can opt out of this at any time).

f. Fraud Prevention and Security:

To detect and prevent fraudulent activities or misuse of our platform.
To protect the integrity and security of our systems.

Legal Basis for Processing Your Information We rely on the following legal bases to process your personal data under the UK GDPR:

Contractual Necessity: We process your personal data to provide our Services as outlined in our terms of service.
Legitimate Interests: We may process your data to improve our platform, secure transactions, or prevent fraud.
Consent: For activities like sending promotional emails, we rely on your explicit consent, which you can withdraw at any time.
Legal Obligation: We may process your data to comply with legal obligations such as tax reporting, fraud prevention, or regulatory requirements.

Sharing Your Information We do not sell or rent your personal data to third parties. However, we may share your information with trusted third parties under specific circumstances:

a. Service Providers: We may share your data with third-party service providers who help us operate the platform and provide services, such as:

Payment processors (to facilitate transactions).
Cloud hosting providers (to store and manage data securely).
Analytics providers (to help us understand how our services are used).

b. Service Providers and Customers: To facilitate bookings, we share necessary information between customers and service providers:

For customers: We share your booking details, contact information, and service address with the service provider you book.
For service providers: We share your profile, availability, and reviews with customers seeking services.

c. Legal Compliance: We may disclose your data to third parties if required by law, or if we believe such disclosure is necessary to:

Comply with a legal obligation, such as a court order or government request.
Protect our rights, privacy, safety, or property, or that of our users or the public.

d. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, subject to appropriate confidentiality arrangements.

Data Security We are committed to protecting your personal data and implement appropriate security measures to prevent unauthorised access, disclosure, alteration, or destruction of your information. Our measures include, but are not limited to:

Encryption of sensitive data.
Access controls to restrict access to personal information.
Regular security audits to identify vulnerabilities and enhance our systems.
While we take these precautions, no system is 100% secure. We cannot guarantee the security of your data transmitted via the Internet and recommend that you take steps to protect your own devices and systems.

Data Retention We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. This includes:

Transaction records for tax, accounting, and regulatory compliance.
Account information as long as your account remains active, or until you request deletion.
Upon your request, we will delete or anonymise your personal information, unless we are required by law to retain it.

Your Rights Under the UK GDPR, you have certain rights regarding your personal information. These include:

a. Access: You have the right to request access to the personal information we hold about you, including a copy of your data.

b. Rectification: You can request that we correct or update any inaccurate or incomplete information.

c. Erasure: You can request the deletion of your personal data under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

d. Objection: You have the right to object to the processing of your personal data in certain situations, such as for direct marketing purposes.

e. Data Portability: You have the right to request a portable copy of the personal data you have provided to us, in a structured, commonly used, and machine-readable format.

f. Withdrawal of Consent: Where we process your personal data based on your consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@mykleanco.co.uk. We will respond to your request in accordance with applicable law, usually within one month.

Cookies and Tracking Technologies We use cookies and similar tracking technologies to collect information about your interaction with our Services. Cookies are small files stored on your device that help improve your experience on our platform.

a. Types of Cookies:

Essential Cookies: These cookies are necessary for the operation of our platform (e.g., logging in).
Analytical Cookies: These cookies help us understand how users engage with our platform, allowing us to improve performance.
Advertising Cookies: These cookies are used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.
You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

International Data Transfers As part of our operations, your personal information may be transferred and processed outside the United Kingdom, including to countries that may not provide the same level of data protection. When transferring personal data internationally, we take appropriate steps to ensure the protection of your data, including using Standard Contractual Clauses approved by the UK government.
Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and where appropriate, notified to you by email or through our platform. Please review this policy regularly to stay informed about how we handle your personal data.
Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: info@mykleanco.co.uk